Refund policy
Returns, Exchanges and Refunds Policy
At Table Story, we want you to be completely satisfied with your purchase. If you wish to return or exchange an item, please see the conditions below.
Right of withdrawal
If you made a purchase in our online shop, you may exercise your right of withdrawal within 14 days of receiving your order, under the applicable Portuguese law, without having to give any reason.
To start a return, please contact us by email at atablestory@gmail.com.
Conditions for accepting a return
For a return to be accepted, the products must:
Be in good condition;
Show no damage from use beyond what is needed to check their nature, characteristics and functioning;
Be returned, whenever possible, in the original packaging, with all accessories, labels and other components.
Once we receive the return, Table Story will check the condition of the item before issuing the refund.
Excluded products
Personalised items
Personalised items or items made to the customer’s specifications cannot be returned under the right of withdrawal, unless they are defective, damaged, incorrectly personalised or do not match the product ordered.
Gifts
If the item was bought as a gift, it may be exchanged on presentation of the gift receipt or the corresponding proof of purchase. In these cases, any refund can only be made to the original buyer.
How to request a return
Contact us by email at atablestory@gmail.com.
Once your request is approved, we will send a return label to the email address given in the order.
Pack the item securely and send the return.
Requests are usually reviewed within 5 business days.
Return costs
Except where there is a defect, damage or error attributable to Table Story, return costs are paid by the customer.
If you use the return label provided by Table Story, its cost will be deducted from the refund. This amount may vary depending on the country of origin and the size of the parcel.
If you choose to send the return yourself, please use the following address:
Table Story
Avenida da Liberdade, n.º 706, 3.º Esquerdo
4710-249 Braga
Portugal
We recommend keeping your proof of shipment until the process is complete.
Refunds
Once the returned items have been received and checked, the refund will be processed within 14 days at the latest.
Whenever possible, the refund will be made using the same payment method used for the purchase.
If you exercise the right of withdrawal, we will refund the value of the returned products and the initial delivery cost corresponding to the standard shipping method chosen. Return costs remain the customer’s responsibility, unless the return is due to Table Story.
Defective or incorrectly shipped products
If you receive a damaged or defective item, or one that differs from your order, please contact us as soon as you receive it at atablestory@gmail.com.
In these cases, Table Story will cover all return costs and will replace, repair or refund the item, depending on the situation.
Additional information
We do not charge any restocking fee.
We reserve the right to refuse returns that do not meet the conditions described in this policy or in the applicable law.
This policy does not affect consumers’ statutory rights.
Contact
Email: atablestory@gmail.com
Phone: +351 929 122 677
